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Brooke Lawhead

Claims Specialist

Integrity FC – Southland Ave

Ph: (765) 290-3788

Frequently Asked Questions

What is therapy?

Therapy, sometimes referred to as psychotherapy because it involves the mind, is a process where a trained provider can help individuals work through challenges that prevent them from being at their best. Some of these challenges may include depression, anxiety, PTSD, fears, relationship issues, family problems, difficulty coping with stress, grief, or other issues. Specifically trained professional counselors, psychologists, or social workers provide a supportive, non-judgmental environment where open dialogue becomes easier and remains confidential. Together, this ongoing relationship can help unlock new ways of thinking about problems and help individuals to develop the skills needed to work through them. Therapy can help us identify and change behaviors that keep us from feeling our best.

What kinds of insurance do you accept?

We accept a variety of major commercial insurances, such as Anthem Blue Cross Blue Shield, United Healthcare, TriCare, Carelon, Community Health Direct, Optum VA, Cigna, and others. We welcome almost all Medicaid plans and select Medicare plans, and self-payment is also an option. For more details, please visit our In-Network Insurance page.

Do you take Medicaid?

We sure do, but all insurances change regularly so there may be one or two we don’t yet accept. We are happy to inform you when you call to schedule an appointment.

Do you accept people with no insurance?

Yes, we offer very competitive self-pay rates.

How do I become a client or patient?

Call us to talk with an associate to set up your first appointment or stop in to one of our locations and inquire about setting up an appointment. If you plan to use insurance, we will need all the pertinent information to set up your account- insurance name, name of the insured, along with date of birth, insurance ID, and any group numbers.

Do I need a referral from a doctor?

Generally, no. However, please check with your insurance company on this.

Do any therapists do appointments after regular office hours?

Yes, to accommodate work and school schedules, we do have some providers who do appointments as early as 8 AM and some as late as 7 PM.

How do I pay my bill?

Clients/patients are welcome to pay at the window in our offices by credit/debit cards, checks, or cash. We also have a Patient Portal where online payments can be made. Alternatively, we can take payments over the phone. Be assured that all payment information is treated with care and confidentiality.

Getting Started is Easy

Give Us A Call

Call us or stop in to one of our locations and inquire about setting up an appointment! An associate will ask you a few questions to best match you with a Provider.

Book Appointment

If your appointment will be covered under your health insurance, please have all of your policy information with you in order to set up your account.

1st Session!

At your first session we will ask you to complete a few forms. If you are a minor, please bring a parent or guardian who can sign for you.

See If We Are In Your Insurance Network

Now with three Kokomo offices to better serve you!

Our experienced staff is willing and ready to meet with you and your family. Contact us today!

Integrity Family Counseling

3804 Southland Ave
Kokomo, IN 46902
Ph: (765) 290-3788
Fax: (765) 450-6787

Integrity Family Counseling

417 Arnold Court
Kokomo, IN 46902
Ph: (765) 450-4843
Fax: (765) 450-4895

Integrity Health Clinic

4031 S. Webster Street
Kokomo, IN 46902
Ph: (765) 626-6667
Fax: (765) 626-6057
Refills: (765) 626-6669

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